Free Shipping on Seed Orders Above ₹499
Freshly Packed
100% Natural
Refund & Return Policy
Your Satisfaction Matters
At Evergreen, we are committed to delivering high-quality, natural wellness products that meet your expectations. Every item is carefully inspected and packaged before dispatch.
However, if something isn’t right, we’re here to make it right—quickly and fairly.
Returns Eligibility
You may request a return or replacement under the following conditions:
- The product is damaged during transit
- You received a wrong or incorrect item
- The product is defective or compromised in quality
Return Request Window
- All return or replacement requests must be raised within 48 hours of delivery
- Requests made after this period may not be eligible
Proof Requirement
To ensure a smooth and quick resolution:
- Customers must provide clear photos or videos showing the issue
- Images should include:
- Outer packaging
- Product condition
This helps us verify the issue and process your request faster.
Return & Replacement Process
Once your request is received:
- Our support team reviews your request within 24–48 hours
- If approved, we will:
- Arrange a replacement, OR
- Initiate a refund, based on the situation
In some cases, you may be asked to return the product. Instructions will be shared by our team.
Refund Policy
If your refund request is approved:
- Refunds are processed within 5–7 business days
- The amount will be credited to your original payment method
Payment Method Timelines
- UPI / Wallets: 2–4 business days
- Credit/Debit Cards: 5–7 business days
- Net Banking: 3–5 business days
Please note: Bank processing times may vary.
Non-Returnable Items
Due to hygiene, safety, and quality standards, the following items are not eligible for return or refund:
- We recommend not accepting the package, OR
- Record an unboxing video as proof
This helps us resolve your case more efficiently.
Replacement Policy
We offer free replacements for eligible cases:
- No additional shipping charges
- Replacement will be dispatched within 2–4 business days after approval
Order Cancellation & Refunds
- Orders can be canceled only before dispatch
- Once shipped, orders cannot be canceled
- If canceled successfully, a full refund will be issued
Return Shipping
- In case of defective or incorrect products, return shipping will be handled by us
- Customers are not required to bear any additional cost for approved returns
Our Promise
We stand behind the quality of our products and your experience with us.
Every concern is treated with care because your trust matters.
“Your wellness journey should always be smooth, safe, and satisfying.”