Free Shipping on Seed Orders Above ₹499
Freshly Packed
100% Natural
Shipping Policy
Delivering Wellness, The Right Way
At Evergreen, we understand that timely and safe delivery is an essential part of your wellness journey. From sourcing high-quality natural ingredients to ensuring secure packaging and reliable shipping, every step is handled with care and precision.
This Shipping Policy provides detailed information about how we process, ship, and deliver your orders.
Shipping Coverage
We currently offer shipping services across India, covering:
- Major metropolitan cities
- Tier-2 and tier-3 cities
- Select remote and rural locations
Major metropolitan cities
Order Processing
- All orders are processed within 24 to 48 hours after successful payment confirmation
- Orders placed on weekends or public holidays are processed on the next working day
- During high-demand periods (sales, festivals), processing time may be slightly extended
Once processed, your order is carefully packed and dispatched from our warehouse.
Estimated Delivery Timelines
Delivery times may vary depending on your location:
- Metro Cities: 2–4 business days
- Tier-2 Cities: 3–5 business days
- Other Locations: 4–7 business days
- Remote Areas: Up to 8 business days
Please note that these are estimated timelines and may vary due to external factors.
Shipping Charges
We believe in transparent and fair pricing:
- Free shipping on orders above ₹499
- A nominal shipping fee applies to orders below ₹499
All shipping charges (if applicable) are clearly displayed at checkout.
Order Tracking & Updates
To keep you informed throughout the process:
- A tracking link will be sent via SMS/email once your order is shipped
- You can monitor your shipment in real time
- Status updates will be provided until successful delivery
Packaging Standards
We ensure that every product is packaged with utmost care:
- Secure and tamper-proof packaging
- Protection against moisture and contamination
- Maintains freshness and product quality
Our packaging reflects our commitment to safety, hygiene, and quality.
Delivery Process
- Orders are delivered to the address provided during checkout
- Delivery partners may contact you prior to delivery
- If unavailable, re-delivery attempts will be made
We recommend ensuring someone is available to receive the package.
Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
- Weather conditions or natural disruptions
- Logistics partner delays
- Public holidays or regional restrictions
- High order volumes during promotional periods
In such cases, we will keep you updated and work to minimize delays.
Address Accuracy & Delivery Issues
Customers are responsible for providing accurate shipping details.
Evergreen is not liable for delays or delivery failures caused by:
- Incorrect or incomplete addresses
- Incorrect contact information
- Customer unavailability
If an order is returned due to failed delivery attempts, additional shipping charges may apply for re-shipment.
Multiple Shipments
In certain situations, your order may be shipped in separate packages, depending on:
- Product availability
- Warehouse logistics
You will receive individual tracking details for each shipment.
Order Cancellation (Shipping Stage)
- Orders can be canceled only before dispatch
- Once shipped, cancellations are not possible
Once shipped, cancellations are not possible